Frequently Asked Questions



Where can I find out more about Rock 'n Rose?
Please visit our About Us page where you can find out more about the faces and philosophy behind Rock 'n Rose.

What is vintage?
Vintage is unique, beautiful and loved. Vintage items originate from the 1920s to the 1980s. Some is pre worn, and develops a soft patina or antique look. Vintage jewellery has a story to tell! Our vintage inspired jewels are contemporary pieces based on designs from the past.
How do I return an item?
We will gladly refund or exchange any returns received within 7 days of receipt, minus any P&P charges. We cannot accept returns for personalised items.

You must notify us online before you make a return. Please contact us with the subject "Return" via the contact form or send an email to care@rocknrose.co.uk. Please include your full name, transaction ID and the reason for your return. If we're not notified prior to returning an item, we may not be able to process your request.

We'll then get back to you within 24 hours with a returns address. Please repack the item in the same condition it was in when received and include your full name, transaction ID and whether you would like a refund or an exchange. If opting for an exchange, please clearly indicate which item you'd like as your exchange. You then need to return the package to a Post Office counter. Remember to obtain and keep a certificate of postage from the Post Office since this will act as your proof of delivery.

Refunds/exchanges are processed in 2-3 working days.

Do you offer wholesale accounts?
Yes! Please contact Emily at emily@rocknrose.co.uk who will gladly deal with your request.




How do I care for my jewellery?
Jewellery purchased from Rock 'n Rose may be vintage or delicate.
Please do not wear perfume or strong moisturisers when wearing your jewels; certain chemicals can discolour chains and metal.
Do not shower or bathe in your jewellery.


Can you repair my jewellery?
If you need an item repairing or re-chaining, please contact us with the subject "Repair" via the contact form or send an email to care@rocknrose.co.uk and we'll get back to you within 24 hours.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, Maestro, Solo, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.